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choose words communication language careful thoughtful speech expression clarity tone vocabulary precision influence message impact listening understanding dialogue respect articulation empathy conversation intent delivery emotion perception interpretation meaning awareness response effectiveness context body-language tone- -voice choice listening-skills engagement connection verbal nonverbal interaction phrasing diplomacy assertiveness conflict persuasion negotiation active-listening trust relationships impactful assertive emotional-intelligence constructive sensitivity respectful intentional professional mindfulness assertive-communication mutual-understanding effective-speaking interpersonal communication-skills word-choice